Order Policies

Clear terms. Fair practices. No surprises.

Because clarity is part of
great service.

We believe that ordering from Shulman should be as seamless as the paper we produce. These are the basics clear, fair, and built on nearly a century of experience.

Shipping

We ship Monday through Friday via UPS, FedEx, or same-day messenger services.
Orders placed by 1:00 PM are eligible for same-day shipping or delivery.
Custom orders (cutting, scoring, foil stamping, etc.) may require extra time.
You’ll be notified if an item is out of stock—along with curated alternatives.
Please ensure all checkout information is accurate to avoid delays.
Shulman Paper is not responsible for delays, damage, or loss caused by third-party carriers.

Returns

Contact us within 7 days of receiving your order to request a return.
Only unopened, pre-packaged items in resalable condition are eligible.
A 15% restocking fee applies to all approved returns.
Returns are refunded as store credit, minus restocking and shipping.
Custom, repackaged, and mill-special orders are non-returnable.
Return shipping is the customer’s responsibility—unless the item is defective or incorrect.

Return Address:

Shulman Paper Co. Inc.
242 W 26th Street, Ground Floor
New York, NY 10001

Same-Day Production & Delivery

Located in Manhattan, we’re built for speed without compromising quality. With over 200 paper types in stock, we offer same-day turnaround on select services—because exceptional doesn’t have to wait.

Guided by Humans, Not Just Machines

Located in Manhattan, we’re built for speed without compromising quality. With over 200 paper types in stock, we offer same-day turnaround on select services because exceptional doesn’t have to wait.